Ordering & Payments
Steed and Style accepts both EFT (electronic funds transfer) and online credit card payments via PayFast. A fully functional shopping cart makes ordering easy. Please quote the order number when making an EFT payment as reference. CASH DEPOSITS ARE NOT ACCEPTED
Order Returns
If you are not entirely satisfied with your purchase of anything on our website, simply return the item within 14 days of receipt and we will gladly refund you provided the items are returned in the condition they were received, unused and in its original packaging. Any PostNet, SAPO or courier charges are non-refundable unless the items was received in a faulty condition. Should this occur, please email gillian@steedandstyle.co.za special arrangements will then be made. Steed and Style recommends that a traceable courier/delivery method should be used when returning all items to ensure the returned items reach our offices as Steed and Style cannot be held responsible for any damage or loss caused to any returned item whilst in the postal system.
Prices
The prices displayed are inclusive of courier and delivery charges for South African orders. Cross borders orders will carry extra courier fees.
All items prices are displayed on the website and charged in South African ZAR.
Steed and Style is not currently registered for VAT and as such all prices do not display VAT.
Across Border Orders
Cross border orders will be notified as to costs and timings per order
Courier times
Please take note, all orders are shipped 3 days after receipt of the payment in the bank.
A tracking number corresponding to your order will be emailed through to you for reference and tracking purposes once your order has been dispatched. You will also be notified of estimated delivery times.
We are amenable for collections from our premises should payments be complete and timeous arrangements are made. Please email gillian@steedandstyle.co.za to make arrangements
Return Address:
Please email us before retuning any item and ensure your returned item is in the same packaging as delivered.
The postal address to return items to is:
P.O.Box 9133
Brentwood Park
1505
Gauteng
Email address: gillian@steedandstyle.co.za
If use is made of a courier then the office address for returns is:
111 Waterhouse Road
Benoni North Agricultural Holdings
Benoni
Gauteng
Compliments and complaints
Please send all complements and / or complaints to gillian@steedandstyle.co.za Any complaints will be dealt with in a confidential manner and within a period of 7 working days.
Security
The Steed and Style Website makes use of security measures to protect customers from any loss of information under our control. All data is protected using the most advanced methods available to Steed and Style and no personal or payment details are stored online.
Privacy Statement
Steed and Style is committed to maintaining customer privacy and will do its utmost best to ensure your privacy is secure and maintained.
* Steed and Style endeavours not to affect any statutory rights of its customers.